ServiceNow Developer position is housed in the NCDIT. This role provides support for the state s use of its ITSM system (ServiceNow) and NCDIT s use of best practices supporting users needs while working with a team of ServiceNow professionals. This role reports to the NCDIT ServiceNow platform owner.

Duties and Responsibilities:

Perform any necessary enhancements, upgrades,or maintenance on the platform

Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance

Handle all enhancement requests related to portal and Catalog items including retrofitting design standards for existing Catalog items

Be able to gather business requirements,analyze, and translate into technical documentation and development

Monitor application performance and analyze code

Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions

Proactively researching and suggesting enhancements to existing engagements

Develop and implement fixes for bugs and issues found in ServiceNow production

Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.

Execute data mapping and bulk data imports/updates when necessary

Minimum Qualifications:

Bachelor s degree in Computer Science, Information Systems, or a related field

3-5 years of experience in ServiceNow technology, specifically supporting the processes and administration of ServiceNow

Experience designing and deploying web-based end user self-service portals, building and modifying Catalog items

Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs

Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts

Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data

Preferred Qualifications:

Experience working in the governmental sector (local, state, or federal)

Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience

Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those

results; produce unambiguous, comprehensive, and accurate interpretations

Ability to obtain a security clearance with FedRAMP administration standards

Knowledge, Skills, Abilities and Competencies:

Decision Quality

Problem Solving

Drive for Results

Organizational Agility

Required skills: